Last updated: August 4, 2026
This policy explains how Vycore Labs handles order cancellations, damaged shipments, incorrect or missing items, approved returns, replacements, and refunds.
All materials supplied by Vycore Labs are intended exclusively for lawful laboratory research. They are not intended for human or veterinary use, consumption, diagnosis, treatment, or prevention of disease.
Due to the sensitive nature of laboratory research materials, returns are generally not accepted after delivery. An exception may be reviewed when:
The following items are generally not eligible for return or replacement:
Inspect your shipment promptly after delivery. Report damaged, incorrect, or missing items within 48 hours.
Include the following:
Contact Vycore Labs before returning any item. Returns sent without written authorization may be refused and may not qualify for a refund or replacement.
Approved refunds are normally returned to the original payment method after review or inspection of the affected item.
Allow approximately 5–10 business days after approval. Your bank or payment provider may require additional processing time.
When appropriate, Vycore Labs may provide a replacement instead of a refund. Replacement availability depends on inventory, batch availability, destination, and review of the claim.
Submit cancellation requests as soon as possible. Orders that have entered preparation, fulfillment, or shipment may no longer be eligible for cancellation.
Delivery estimates are not guarantees. Carrier delays, weather, customs, address errors, and other circumstances outside our control may affect delivery times.
Contact us promptly when tracking indicates that a shipment is lost, returned to sender, or delivered but not received.
Customers are responsible for reviewing the applicable storage information and moving delivered materials into suitable storage conditions promptly.
Claims involving temperature exposure or stability will be reviewed using available product information, shipment history, packaging, and documented circumstances.
Nothing in this policy is intended to remove any consumer right or legal remedy that cannot lawfully be excluded. Where mandatory law applies, that requirement will take priority.
Contact the Vycore Labs support team before returning any item. Include your order number and a clear description of your concern.
Vycore Labs may update this policy periodically. Changes become effective when the revised policy is published on this website.
